Effective Date: 11th April 2025
Moderna Hosting Solutions Ltd (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of visitors, users, and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.modernahs.com] or use our services.
We operate by the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Who We Are
Moderna Hosting Solutions Ltd
Company Number: 15350371
Registered Address: International House, 100 Menzies Road, Hastings, United Kingdom, TN38 9BB
Email: [email protected]
2. What Information We Collect
We may collect and process the following types of personal data:
- Contact Details: Name, email address, phone number, company name (if applicable)
- Billing Information: Billing address, payment details (processed securely via third-party payment processors)
- Account Information: Username, password (encrypted), and related service preferences
- Usage Data: IP address, browser type, pages visited, date/time stamps, and other technical data
- Support Interactions: Chat logs, email communication, and support tickets
We do not collect or store sensitive personal data unless explicitly required for legal compliance.
3. How We Use Your Information
We use your data to:
- Provide and manage our web and email hosting services
- Process payments and issue invoices
- Communicate with you about your account, technical issues, or service updates
- Respond to inquiries or support requests
- Improve website performance and user experience
- Comply with legal obligations
We will never sell or rent your data to third parties.
4. Legal Basis for Processing
We rely on the following legal bases to process your data:
- Performance of a contract: To provide services as agreed with you
- Legitimate interests: To improve our services and support your needs
- Legal obligation: To comply with tax, billing, and regulatory requirements
- Consent: For marketing communications or non-essential cookies (you may withdraw consent at any time)
5. How We Share Your Information
We may share your data with:
- Payment processors (e.g., Stripe, PayPal) for billing
- Domain registrars and SSL providers for service provisioning
- Analytics tools (e.g., Google Analytics) to monitor website usage
- Legal authorities, when required to comply with laws or enforce our rights
All third parties must comply with data protection laws and can only use your data as necessary to perform services on our behalf.
6. International Data Transfers
Your data may be stored or processed outside the UK or the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or the use of providers certified under international frameworks.
7. Data Retention
We retain personal data only for as long as necessary:
- Account data: retained while your account is active and for up to 6 years after termination (for legal purposes)
- Contact forms and support records: Retained for 12–24 months
- Analytics data: stored anonymously for analysis and service improvement
You can request deletion of your data at any time, subject to our legal obligations.
8. Your Data Rights
Under GDPR, you have the right to:
- Access your data
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
- Complain with a data protection authority
To exercise any of these rights, please contact us at [email protected].
9. Data Security
We implement strict security measures to protect your data, including:
- SSL encryption
- Secure servers and firewalls
- Two-factor authentication (where applicable)
- Regular security audits and data access restrictions
While we take every precaution, no method of transmission or storage is 100% secure. You use our services at your own risk.
10. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and analyze website traffic. Please refer to our Cookie Policy for full details and to manage your preferences.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal data.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review the policy regularly to stay informed.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Moderna Hosting Solutions Ltd
International House, 100 Menzies Road, Hastings, United Kingdom, TN38 9BB
Email: [email protected]